Privacy Policy

Privacy policy

 

HOW DO I PLACE AN ORDER?

It´s very simple. Choose the models you like, you can choose from both women´s and men´s models. When you are satisfied with your choices, click through to the checkout.

HOW DO I PAY?

We want our customers to feel safe when they pay and the use of PayPal helps us doing that. You can choose to pay by account, credit card or invoice. We work as  hard as we can to make sure the shoes arrives as quickly as possible. They usually arrive 4-6 business days after you place your order.

WILL THE PACKAGE ARRIVE IN MY MAILBOX?

Our packages holds the metrics to be sent by ordinary mail. However, depending on your mailbox and adress, the shoes can sometimes be disclosed to your nearest postal office. In this case you´ll receive a notification.

WHAT DO I DO IF I HAVEN´T RECIEVED MY ORDER IN TIME?

If you have not received your order within 4-6 business days, you should contact us at faq@thonebysweden.com, something may have gone wrong with your order.

HOW MUCH DOES THE SHIPPING COST?

It is free shipping if you shop for at least 500 sek. If you shop for less than 500 sek you´ll have to pay an additional shipping fee of 49 sek.

CAN I CANCEL MY ORDER?

You can cancel your order provided it isn´t packed and sent. If your order has already been sent, you can return it when it arrives. You will then be liable for any shipping costs. We also offer 14 days return policy if you would like to change a shoe model. This of course assumes that the shoes are in salable condition.

OUR QUALITY?

Our shoes are made of quality material for the best comfort, durability and fit. The upper part is made of canvas and the sole is made of rubber. Thone by Sweden is working with the BSCI and ISO 9001 to ensure that our manufacturers have a good working environment, from an ethically, socially and healthy perspective. We keep a close contact with our producers and frequently visits them.

WHAT´S THE EASIEST WAY TO GET IN TOUCH WITH THONE?

You can reach us easily by e-mail at info@thonebysweden.com. You can also call us on weekdays between 09.00 a.m. and 17.00 p.m. at faq@thonebysweden.com. More contact information can be found here.

 

Terms & Conditions

Corporate identity number: 969779-1037
The prices include 25% VAT.

WE FOLLOW THE SWEDISH “ALLMÄNNA REKLAMATIONSNÄMNDEN” RECOMMENDATIONS

Once we´ve received the goods and confirmed that it isn´t damaged, we will refund the full amount of money you´ve paid for the products, including any payment fee. If you´ve ordered more products than the one you´ve returned, we will not pay any payment fee (this is because the payment fee is the same no matter how many products you´ve ordered). All orders submitted weekdays before 12.00 a.m. are shipped the same day. If the delivery service deliver on time, you´ll receive your order the following weekday! Normally the shipping takes 4-6 weekdays.

DAMAGE

If the package and/or the content is damaged when you receive it, report it immediately on the spot.

DELIVERY

Thone by Sweden always sends a confirmation of the order to the e-mail you´ve entered before we send the goods to you.

CANCELLATION/14 DAYS DECIDING PERIOD
We follow the swedish “Allmänna reklamationsnämnden” recommendations.
Once we´ve received the goods and confirmed that it isn´t damaged we´ll pay, within 30 days, the amount you´ve paid, including other fees if the entire order is returned.

SAFETY/PERSONAL INFORMATION

In connection with your registration and by ordering from thonebysweden.com you agree, by law, that we store and use your information in our business to fulfill our commitment to you. Thonebysweden.com will protect your personal information according to the swedish law “personuppgitslagen”.
You always have the right to see your personal information registered with us. If they are incorrect or incomplete, you have the right to get the information corrected or erased.
Thonebysweden.com uses encrypted data transmission. Payment and personal information is done through secure websites.
When shopping at thonebysweden.com and you become our customer, we ask you for some personal information. Name and address to be able to send the goods to your home. Phone and e-mail to send supply information about your delivery.
Do we use cookies?
According to the Electronic Communications Act, which came into force on July 25 in 2003, everyone who visits a website with cookies, will be informed of this, and also how they´re used and how cookies can be avoided
Thonebysweden.com uses permanent cookies to achieve the best functionality.

WHAT IS A COOKIE?

A cookie is a small text file stored on your computer and it contains information. Cookies are used for purely technical reasons to improve the site´s functionality, such as login, navigation and forms processing. There are two types of cookies, one saves a file permanently on your computer, the other one is stored temporarily while you´re on the website.

HOW CAN YOU AVOID COOKIES?

If you don´t want cookies stored on your computer, you can disable it in your browser settings (see your web browsers instructions to learn how to do this). However, this causes the functionality of the website to be limited.

CARD PAYMENT

You can pay with Visa and Mastercard. Select card payment and follow the instructions. The goods will be sent immediately after payment without additional charge.

Always 14 days deciding period in accordance with the Distance Selling Act.